Delete your account and data

Send a deletion request from the email address or phone number on your account, with the subject "Delete my account". You can also use any support channel. We confirm your identity before acting so nobody else can close your account.

• Your profile: name, email, phone and preferences.
• Your identity verification record, including any remaining Ghana Card or selfie images.
• Saved favourites, push notification subscriptions and location-sharing records.
• Reviews you wrote are anonymised rather than removed, so provider ratings stay accurate.

Invoices, payment records and refund records are retained for accounting, tax and dispute-resolution purposes, as required by Ghanaian law. These records are kept in a restricted financial archive and are not used to contact you.

• Complete or cancel any active bookings — deletion is not processed while a booking is in progress.
• Download any invoices you want to keep.
• Providers: request any pending payout first, since payouts cannot be released after the account closes.

Acknowledgement

Within 1 business day

Deletion completed

Within 30 days of verification

Contact

Not yet published