Support
Contact us
Questions about a booking, a payment, a refund or your provider listing? Reach us on any of the channels below and quote your booking reference so we can help faster.
Contact details
- Support email
- Not yet published
- Support phone
- Not yet published
- Not yet published
- Business address
- Not yet published
- Hours
- Monday to Saturday, 08:00–20:00 GMT
What to include
For booking issues, include your booking reference (shown on the booking and on the invoice). For payment issues, include the payment reference from your mobile money message. For provider account issues, include your business name as listed.
Response times
We aim to reply to support requests within one business day. Payment and refund disputes raised from a booking page are tracked with a status trail so you can follow progress without emailing again.